Frequently asked questions

Credit Card Payments

I entered my Credit card information but it did not go through. Why ?

Your billing address did not match: Check with the bank, or with your bank statement which address is used with your credit card as the billing address. The system will not let you proceed if your billing address does not match.
CVV digit code is not correct: Make sure that the CVV digit code you entered is correct.

I cancelled my order that is paid by my credit card. How long will the refund take?

You will get FULL refund on your cancelled order within 5 - 7 business days.